Terms & Conditions

Booking fee
A 50% booking fee secures your appointment and comes off your final balance. No time is held without it. Booking fees are non-refundable and can't be transferred to another person, as they cover time reserved exclusively for you. If an appointment was made without a booking fee, one must be paid before it can be rescheduled.

Rescheduling and cancellations
Text me on 0401 050 330 to reschedule or cancel. With more than 48 hours' notice, you can also use the client portal. Changes can't be made through social media or by replying to your reminder text. Notice is counted from when your text is received.

- More than 48 hours: your booking fee transfers to your new appointment, once only. A second change forfeits the fee and a new one is required. If you cancel without rebooking, the fee is not refunded.
- Within 48 hours: your booking fee is forfeited. A new one is required to rebook.
- Within 4 hours or no-show: 80% of the full service price is charged, plus a new booking fee to rebook. Repeat no-shows may not be offered for future appointments.

Pre-Booking Holding Deposit
This policy applies to pre-booked appointments only, such as booking your next infill while in the salon, or booking several appointments in advance.

A 50% holding deposit is paid at the time of pre-booking to secure your appointment(s). This deposit is not deducted from each appointment. It stays on your account while you're pre-booked, and the full service amount is paid on the day.

Once you've finished all your pre-booked appointments, the holding deposit is applied to your final appointment, and you'll only pay the remaining balance owing.

If a pre-booked appointment is cancelled or rescheduled with less than 48 hours' notice, the holding deposit is forfeited. A new deposit will be required to continue pre-booking.

After-hours appointments
Appointments starting at 6pm or later attract a $10 after-hours fee, added to your service price. After-hours spots are limited, so please book ahead.

Card on file
By booking, you authorise Wild Honey Salon to securely store your card details and charge any cancellation or no-show fee to that card. Unpaid fees must be settled before any future appointment is confirmed.

Repeated rescheduling
If you reschedule with less than 48 hours' notice more than once, future appointments must be paid in full at booking, on the same terms as a booking fee.

Late arrivals
- Up to 15 minutes late: your service is shortened to fit the remaining time, at full price. If it can't be completed safely, it's treated as a no-show.
- More than 15 minutes late: recorded as a no-show and the no-show fee applies.

If I need to cancel
If something out of my hands comes up, like severe weather, a power outage, illness or a family emergency, I'll let you know as early as I can and your booking fee will transfer to a new time. I can't be held responsible for any other costs caused by the change.

Wrong service booked
Please check you've booked the right service, and message me first if you're unsure.

- More than 48 hours' notice: I'll change your service at no cost. Your booking fee carries over and the correct price applies.
- Less than 48 hours' notice: I'll adjust the service where time allows and the correct price applies. If the appointment needs to be rebooked, your booking fee is forfeited and a new one is required.

Infills and foreign fills
- Infills need at least 40% of your extensions remaining and are booked within 4 weeks of your last appointment.
- Less than 40%, or more than 4 weeks, is charged as a full set. Book a full set if you're unsure.
- I don't infill over another artist's work. A removal and full set is required.

Removals
Please don't remove extensions yourself, as it damages your natural lashes. Removals are booked as their own service. Removal of another artist's work is charged at the removal price and booked alongside your full set.

Returning with damaged work
Extensions that have been picked, pulled, cut, or damaged by products or another service may need a removal and full set at full price. If your natural lashes need time to recover, I may decline to continue until they're healthy.

Lash preparation
Arrive with clean lashes and a clean eye area, free of mascara, makeup, strip lash glue, sunscreen, skincare and oil-based products. Cleaning time comes out of your appointment, and heavy residue may mean the service can't go ahead.

Brow services
- Arrive with a clean brow area, free of makeup, tan and skincare.
- Stop retinol, vitamin A and exfoliating acids on the brow area for 7 days before waxing. Tell me before booking if you're on prescription acne medication.
- A patch test is required at least 48 hours before your first tint or lamination.
- Results vary with skin type, hair growth and aftercare, so they can't be guaranteed.

Your natural lash health
Your natural lashes come first. I may leave weak, damaged or baby lashes bare, reduce fullness, or leave small gaps at the inner or outer corners for comfort, symmetry and retention. These are professional calls, not an unfinished set, and your result may vary with the condition of your natural lashes.

Results and retention
Retention depends on your lash cycle, aftercare, medications, hormones, lifestyle, sleeping position and skincare. As most of that is outside my control, I can't guarantee how long your set will last.

Adjustments and Refunds
Due to the nature of beauty services, refunds are not provided for completed services.
If you have concerns with your appointment, please contact Wild Honey Salon within 48 hours so we can assess the issue and determine an appropriate solution where applicable.

Concerns raised after 72 hours are charged as an infill, as are retention issues caused by aftercare or arriving with product on your lashes. A change of mind on style, length or curl is not an adjustment. Refunds are not offered for change of mind or for services already performed.

Aftercare agreement
By booking, you agree to:
- No mascara on your extensions.
- No oil-based products near the eyes.
- No tinting or perming of extensions.
- No rubbing, picking or pulling.
- Washing daily with a lash extension shampoo, or twice daily if you wear makeup.

Product purchases
For hygiene reasons, opened retail products can't be returned unless faulty.

Illness and infections
Please reschedule if you're unwell, including a runny nose, cough, eye infection, conjunctivitis, styes or any viral illness. I work from my family home with young children and their health comes first.

The 48-hour notice period applies to illness. If you arrive with symptoms or any eye infection or irritation, the appointment won't go ahead and is treated as a same-day cancellation. Once every 12 months, at my discretion, I may transfer your booking fee for a genuine illness or emergency. This is a courtesy, not an entitlement.

Allergies and reactions
Reactions to lash and brow products can develop at any time, even after years of use. Tell me about any known allergies or sensitivities. A patch test is available on request. If you react, contact me straight away and seek medical advice. Removal is complimentary, but the service is not refunded.

Liability
I take every care with your treatment. I can't be held responsible for reactions or complications arising from undisclosed medical conditions or allergies, aftercare that hasn't been followed, or things outside my control.

Right to refuse service
I may decline or stop a service where it isn't safe, these policies haven't been followed, there is rude or abusive behaviour, or the result you want can't realistically be achieved.

Clients under 18
A parent or guardian must complete and sign the consultation form before the appointment.

Photos and media
I may take photos and videos of your lashes and brows for my records, training, portfolio and social media. Nothing identifying is shared without your consent. Tell me beforehand if you'd prefer not to be photographed.

Your privacy
Your personal, health and card details are stored securely, used only to provide your service and manage bookings, and never sold or shared.

Arrival and the space
- Arrive no earlier than 5 minutes before your appointment.
- Text me on arrival and wait for my reply before approaching the door.
- Please don't park in or block the driveway. The grass strip is fine.

No extra guests
Wild Honey Salon is a private home studio. For safety, insurance and privacy reasons, please don't bring children, partners or friends unless agreed beforehand. Arriving with a guest may mean rescheduling, and cancellation fees will apply.

Payment and pricing
Cash is preferred and card is accepted. Your balance is due at the end of your appointment. Prices are subject to change, and the price current on the day applies.

Refer a Friend Program – Terms & Conditions
How it works

New clients referred by an existing Wild Honey Salon client receive a free brow wax, lash tint or under-eye treatment, added to their first booked service.

Referrers earn rewards as they climb the referral ladder:
1st referral: a free brow wax, lash tint or under-eye treatment
3rd referral: $25 off any aftercare product
5th referral: a free Brow Wax & Dye/Tint ($75 value)

Referral ladder
Reward points reset at the start of each calendar month.
Once a client reaches 5 referrals, their points reset to 0.

Eligibility
The new client must provide the referrer’s name at the time of booking. Referrals can’t be added after the appointment.
A referral is only counted once the new client has attended and paid for their appointment in full.
The referred client must be new to Wild Honey Salon.
Clients can’t refer themselves or create multiple bookings to earn rewards.

Rewards
All rewards must be added to an existing booked appointment and can’t be booked as a standalone service.
One reward can be redeemed per appointment. Unused rewards carry over to future appointments.
Rewards expire 3 months from the date they’re earned.
Rewards have no cash value and can’t be exchanged, refunded or transferred.
Rewards can’t be combined with any other promotion, discount or package.
Promo codes are single-use and linked to the eligible client.

General
Standard booking deposits and cancellation policies still apply to all appointments using a referral reward.
A forfeited appointment, through late cancellation or no-show, also forfeits any reward attached to it.
Wild Honey Salon reserves the right to change or end this program at any time, and to withhold rewards where misuse is suspected

Policy updates
This policy may be updated from time to time. The version current at the time of your booking applies.

Agreement
By booking with Wild Honey Salon, you confirm you have read, understood and agreed to this policy in full, including the storage of your card details for the fees described above.

Thank you for respecting my time and my family home salon. It's what lets me keep giving you my best work.